1. Clinical Suitability & Physician Prescription
All Ayurveda and Panchakarma care programmes offered by Sri Vaidya Ayurveda in Delhi NCR and via online consultations depend on individual clinical assessment, consultation with a qualified BAMS/MD Ayurvedic physician, and geographic service feasibility.
Therapies, session counts, herbal formulations (Kashayams, Tailams, Lehyams), and dietary protocols are tailored to the patient's Prakriti (constitutional baseline) and Vikriti (pathological imbalance). Sri Vaidya reserves the right to decline or modify treatment regimens if deemed medically unsuitable for a patient's clinical safety.
2. Strict Same-Gender Clinical Protocol
In strict observance of classical Ayurvedic medical ethics, patient dignity, and personal modesty, Sri Vaidya Ayurveda enforces an absolute Same-Gender Protocol across all physical therapies:
- Male patients: Assigned certified male therapists exclusively.
- Female patients: Assigned certified female therapists exclusively.
- Modest Draping: Clean, sanitized cotton draping is maintained at all times during treatments.
3. Refund, Cancellation & Rescheduling Policy
We believe in transparent, patient-first clinical administration. Our structured refund and cancellation terms are as follows:
A. Doctor Consultations (In-Clinic & Video/Phone)
Initial doctor consultations are 100% complimentary. If you have booked a paid advanced consultation or follow-up review, you may reschedule or cancel up to 4 hours prior to the appointment slot for a 100% refund or seamless rebooking.
B. Home Panchakarma Care Journeys (7, 15, 21 & 28-Day Programmes)
- Prior to Start: If cancelled at least 48 hours prior to the scheduled first session, a 100% refund is processed (less nominal formulation preparation and logistics fees if customized oils were dispatched).
- During the Care Journey: If treatment is discontinued midway due to clinical advice or unforeseen personal exigencies, the patient is billed strictly for sessions already rendered; all remaining unused sessions are refunded pro-rata within 7 business days following physician review.
C. Certificate Training & Clinical Courses
Course registrations may be deferred to a subsequent batch at zero fee or cancelled up to 7 days prior to module commencement for a full tuition refund.
4. Intellectual Property & Content Ownership
All trademarks, logos, brand vectors, diagnostic methodologies, classical formulation syntheses, editorial imagery, and textual content published on SriVaidya.com are the exclusive intellectual property of Sri Vaidya Ayurveda. Unauthorized reproduction, commercial syndication, or digital scraping without prior written authorization is strictly prohibited.
5. Governing Law & Exclusive Jurisdiction
These Terms and Conditions, alongside all clinical services rendered by Sri Vaidya Ayurveda, shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute, controversy, or claim arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
6. Patient Support & Enquiries
For questions regarding treatment agreements, rescheduling, or billing verification, please call +91 8287631824 or email info@srivaidya.com.